Very nice when it comes to selling and all that, b...

Very nice when it comes to selling and all that, but when something goes wrong your customer service leaves a lot to be desired, without saying that on Facebook they respond very poorly. They did not guarantee my product and they gave me a money back just because the product had increased 1000 pesos ...
When I told them that I didn't want a refund, they responded with a "if you want, I'll send you the defective one." What people and system have for customer service ...
I did not ask for it, I asked that they give me the product for which I paid, obviously functional and they responded in that way saying: We sent you the one that is defective then. But hey, I'm not the only one who complains about his apparent customer service.