We recently got married at Sirata Beach Resort on ...

We recently got married at Sirata Beach Resort on 03.07.2020, we chose Sirata for the value and the view. Saint Pete Beach is beautiful but always keep in mind you get what you pay for. We originally reached out to Jennifer Jasper 2 years ago to see the property, it was under construction so it seemed like it was getting up to date. Once choosing the venue we were assigned to Kasey Bussel,who then informed us that the wedding date we wanted was no longer available. This should have been our first sign of things to come... we were then lied to about the room block. Kasey told us that we could start off with 10 rooms and add more down the road. Further more she told us to tell our guests to book later since it was spring break and the phones were busy. Once spring break was over we tried to get more rooms, we were told that the rate had to be higher and in the end could not get more rooms. Looking back at it we should have tasted to food before booking it to make sure the food was good. Luckily the food was good but the napkins we requested were all of a sudden no longer available. Kasey quit working at Sirata 5 months before our wedding, understandably things change but this was difficult for us seeing she said she would be with us every step of the way. We were 2 years in to planning and we could not seem to get a hold of anyone there. Finally they hired some one to replace Kasey, her name was Tracy and she came from the hotel next store "Grand Plaza". In the 4 months to come we got everything set up although it was rough. We also found out that Kasey was planning on charging us more then we agreed on, things seemed to be coming together slowly. Once the wedding weekend arrived more problems occurred, we had made itineraries that were never given out, we "the groom and bride" did not get waters at check in and the wifi was never given out. We make a point of these things because they are supposed to be included in the "Resort Fee" you pay each day. Our first night the fire pits did not work and the bars shut down early. Our second day it was a hassle to try to check in for the bridal suite, I had to keep calling to see if the room was available. On the wedding day we were told that Tracy would not be staying through the night, that we were being passed off to the a banquet person to help us throughout the night. He did not help throughout the night, he disappeared about 20 minutes in. The groom had to go into the kitchen to get our food, we were never served dinner or the cake. The bartender was rude and on her phone the entire night. Maybe we are crazy to think this but especially since we are the groom and bride, we thought we would get great service. We paid an additional 1,500 to have a trade up bar and that liquor was not served. After this we went to Rum Runners on location for an after party. To rewind for a second we were told that they had 1 wedding a day when we were booking, this is not the case. We found this out when there was another bridal party at rum runners as well. I digress.. our credit card was stolen, charged at the 7-eleven down the street and then returned to the main desk. The next day we had a meeting with Tracy and the Manager Jackie in regards to the stolen card, never getting our food and paying additional money for a buy up we did not receive. We were told that the manager of Rum Runners and security would be reaching out to us about the card, Tracy and Jackie said they would followup as well. All in all our complaints were pushed aside since they already had their money, we still have not had anything resolved 2 weeks later. Due to the card being stolen we had to order a new card but it did not come in time for our honeymoon. This was supposed to be the happiest day of our new lives together but it turned out to be stressful, hectic, not organized and a sham.