Dana Dumitrescu

Review of Southgate Buick GMC

I had a terrible experience with this dealership a...

I had a terrible experience with this dealership and will never return for any type of service. I booked an appointment for a car inspection and I've been harassed by a salesman all the way through even though I specifically said I'm there for service and not to buy a car. I refused to give him my phone number, but he took it from the system and started texted and phoned me anyway while I was waiting for my car to be inspected. Episode two of the nightmare: I made the mistake to book a second appointment with the Service Department to fix a minor issue. The appointment was confirmed twice; left my car there first thing in the morning. I'm receiving a call half an hour after to be asked if I order the part. Let me phrase this again: the dealership is calling the customer to find out if, for a booked appointment, a part was ordered. Never heard that in my life. Complete waste of my time. Went back to the dealership and expressed my disappointment for the service and the answer that I got was:" You can find your car parked in the front!"
Well I'm so sorry to disturb you with my business. Obviously you don't need it. Don't worry about it- I will never return as a customer again!