cindy scheidemantel

Review of Provena Covenant Medical Cente...

My elderly mother has been admitted numerous times...

My elderly mother has been admitted numerous times in the past five years for various reasons. Her care has usually been fairly good. It is clear that the nursing staff have more demands on their time than is humanly possible to complete. Understaffing was not the problem last week, when they loaded my mother into a cab dressed only in a hospital gown and diaper. They made no effort to contact a family member to inform us of her discharge. When I called to complain to her attending nurse, he told me that my mother had tried contacting us and nobody answered. My mother is no longer capable of reading a number and dialing it, something I had told the cognitive assessment "specialist" earlier that day. Her attending nurse justified releasing her in this condition by saying that she had been discharged and had to leave. It would have taken the same amount of time to call a family member as it did to call the cab. It is shocking that a medical facility could display such complete indifference to their patient's welfare, particularly an elderly person without the mental capacity to care for herself.