My family and I have purchased multiple vehicles f...

My family and I have purchased multiple vehicles from "Bell Audi".

Let's start with the good. They have a decent inventory of vehicles, and the facility is beautiful.

That's about it. You can and you will find better pricing at other dealerships. Their is an arrogance that the salesman and finance managers have that is unacceptable. I'm surprised that the Bell family lets their son-in-laws conduct business operations like that.

If you don't get the top tier rate, don't bother financing a vehicle from them. It was very revealing to find out that I was approved for a better rate then I received. Is that illegal? Won't make that mistake again.

Also, don't bother buying a certified or preowned vehicle from them if you can avoid it. I can't believe that the believe that the Bell Family continues to employ the used car manager, Jim Todd. If you ever have the unfortunate chance to speak with him, you will see why.

Important note, avoid the salesman Mark Levine at all costs. He will not provide you with real numbers regarding quotes on vehicles. If you want to lease a vehicle and want some clarity regarding the payment and pricing, call a lease broker in Brooklyn and ask for a complete breakdown. They have the best pricing bar none.

The service department is a ripoff. They will find things wrong with your vehicle. Buy the warranty if you can, and refuse to pay for anything not covered besides tires and brakes. If that doesn't work, have your attorney write a letter. Also, do not send your damaged vehicle to them for repairs, go directly to another body shop and save yourself thousands. I was quoted ~$5,600 for repairs to my vehicles right side and mirror. I paid $1,800 for the repairs including the new mirror and the work was beautiful. If you have time, get two quotes and see for yourself. It saved me thousands. Also, if you need to get new tires and don't need to have the car realigned, take it to a tire shop or buy them online. You will save yourself hundreds.

There is no comparison between the quality and service of Bell Audi to that of Ray Catena. You don't have to worry about getting ripped off there. What you see is what you get. It's too bad that Ray Catena doesn't have an Audi dealership. Oh wait, they are in the process of building one as we speak.

My recommendation to Bell Audi is that they work to change their customer service and business practices or Ray Catena will put them out of business, or at least take a significant percentage of their market share.