We started a relationship for 2 locations with Sce...

We started a relationship for 2 locations with Scentair in June 2020. Immediately, there were delays of install for our first location. When the person showed up, he did not know he was setting up a system and was simply there to replace the scent. To his credit, he pivoted and got it done. For our second location, it was still under construction, and there had been delays. We received a phone call from one of the customer service reps to remind us that even though the unit had not been installed we were still going to be responsible for the payments for it. When the install date was finally set, we were there all morning and no one showed. We called and were told that someone would be there the next day. No show again. We called and they connected us with the installer. He stated that he would not be there till the end of the week, and that he was in Michigan. We are in South Central Indiana. We decided to cancel at that point. Fast forward 2 months later. We just received a call that turned heavy handed that said that no matter how poor their service has been we are responsible for the contract and that we could "Buy Out" of the contract. This is horrible customer service and I would never recommend any service type business in this day and age using these types of tactics. The funny part is my wife and I were open to keeping it until they showed their true colors. Good riddance and buyer beware!!!!