I stayed here using the promo Thank You Indonesia ...

I stayed here using the promo Thank You Indonesia with the club lounge access package at a price of 2.6 million 2 nights and he said that he could access the club lounge with 5x meals from breakfast to dinner, the experience of checking in Kemiren afternoon, the service was not satisfactory because it was less informative, continued in the afternoon days hoping tea time there are drinks and snacks, and what you get is only tea / coffee, continued dinner, which was in the afternoon when asked if you wanted to be in the reservation at 8 o'clock when I came to lobo (the name of the restaurant), it turned out that what was offered was not there, finally sat at bar and finally we order food then we move outside Because there is an empty bench outside, the drinks have come about 15 minutes then 15 minutes later the starter menu comes which incidentally is not our order, then we wait for almost an hour next to us, the person who is 30 the minute comes after we the pizza food is out and we only order the lasagna it can take almost an hour, finally I complain and just go out to eat For us, continue with breakfast, we have a menu choice, we choose the American breakfast, which is written on the menu, two fresh farm eggs, any style, I hash brown, I pork bacon, I grilled tomato, I Chiken or beef sausage, I Our signature croissant, I Fresh fruit plater, I juice, etc. but what comes out there is no croissant tau fruit I don't know what the rules are in this new normal, we just feel the lack of information we get and during lunch too The food comes faster and the service has started to be good even we are noticed because maybe there are a lot of complaints this time, and when asked I want fire-flavored ice kris in the end We ordered chocolate satay and one more chocolate strawberry and the two strawberries and lemon came out suddenly We just accept it Because I'm lazy to complain, in the end we have to tell the officer again because they asked why it didn't stop .... They apologize for the umpteenth time ... and hope that until our room takes a break with the room that is tidy it turns out that the room is not tidied up, phone down they say they don't dare to clean up the room because guests have to request and in the end we ask and don't come in the end there is houskeeping in front of the room we ask to be cleaned and they say all the rooms are still cleaned. we understand maybe at this time the workforce has decreased a lot but please clear information if there really are rules when staying ... please fix it again, ok?