I would like to first say that I am not a complain...

I would like to first say that I am not a complainer and am pretty easy going. We always choose to stay at the Omni anytime we are in Atlanta. The service is always good and the location is awesome. We come there for the SEC Championship game, a Falcons game now and then, and anything else recreational in Atlanta. We stayed this past weekend for the Hot Chocolate 15k race.

We did our final checkout on Sunday at about 10 minutes before 11:00. My wife, myself, children and bellman were in the lobby at 10:49 AM. My wife scanned for valet about 3 minutes prior at 10:46 there at the North Tower. Within just a couple of minutes, valet pulled our Escalade up. We loaded and left for Chattanooga. After riding about 10-12 miles up I-75, I felt a slight vibration in the vehicle. I mentioned it to my wife that something didnt feel right.about 17 miles after that, our low tire pressure light came on for our back right tire. It was at 28 lbs. Over the next several miles, it dropped to 27, 26, and so on. We got off the Interstate and noticed the wheel had been curbed and a chunk was out of the tire. We googled and found a Pepboys that was open on Sundays over in Acworth. I put as much air as I could in the tire to get us rolling. As I got that tire aired up as much as I could, The tire pressure light comes on for the back right tire. I walk around the vehicle and that wheel is a complete disaster with major curb rash and the sidewall of the tire bulging and tearing.

Long story short, we spent 2+ hours in Acworth and ended up having to replace the right rear tire with a non matching tire because we had no other choice. It was Sunday and they didn't have a 22" Michelin in stock. To save overall expense, we went with a Falken brand tire(non matching to the almost new Michelin tires on the vehicle). Wee patched the left rear tire, but there is still a chunk out of it. It is going to have to be replaced also.

As soon as we arrived at PepBoys, I immediately called the Omni and spoke with someone. They left a message with Daryl Johnston, who called me. I texted him pics of the wheels and tires. He said he would pull footage and call me back within a few days. I have yet to receive any type of call. What do I do from here? Ive attached photos of the damage. I manage at a large car dealership and can get the wheels repaired easily and not for alot of money. The tires are a good bit more expensive and I've already had to purchase one non matching tire.

Shaun Kesler
Chattanooga, TN