Best Western Inn and Suites, Holland Mi Our famil...

Best Western Inn and Suites, Holland Mi Our family stayed there and we had a horrible experience. The door that allows you to enter from the parking lot was broken and not working as well as many other rooms with the same problem. Light in the bathroom that was just replaced the night before came crashing down on the floor spreading broken glass the next morning. We had to pack up and leave the room early. I had a medical issue that did not allow me to leave the hotel until urgent care opened so we had to sit in our vehicle instead of our paid for room. Billing came two months later. I was shocked to see that they even charged us. Contacted hotel to get this resolved. Seems getting their money seems more important than customer service. After reading the BW reviews of other hotels I will not be staying at BW any time soon. Comfort Inn and Suites is my new choice of hotels.