Thomas A

Review of Mueller Services

I was very disappointed with Mueller's follow thro...

I was very disappointed with Mueller's follow through and professionalism. To start, I was switching home owner's insurance companies and they required an inspection be done which is standard practice. Mueller was notified on June 4th to reach out to me to schedule the inspection. They didn't contact me for a month. I had to call my new insurance company and Mueller to set up the appointment myself. By the beginning of July, I finally had a scheduled appointment with an inspector. She scheduled an appointment with me and never showed. I called her directly and she told me she didn't come because it was raining. No call to say "If it rains, I won't come and will reschedule" she completely shrugged off responsibility. She told me that she didn't come because she lived over 30 minutes away and it was raining. I called Mueller to complain. The woman at the customer service center for Mueller was very kind and apologetic. I requested a new inspector come out to my house. The new inspector couldn't come for about 2 weeks and told me it would take her 20 minutes inside the house and 20 minutes outside of the house. When she showed up, it took her about an hour and 30 minutes. In the end, I didn't get the results of the inspection until the beginning of August.
To compare how my past inspections have gone with other insurance companies, someone walks in and out of the house for 20 minutes or less, asks a few questions, takes some pictures, etc. and then you're approved.
If you choose to use an insurance company that uses Mueller to inspect, request that any other company send over an inspector.