I am happy to have this opportunity to share my re...

I am happy to have this opportunity to share my recent purchase experience at Sunnyvale Toyota.
I live in Auburn, CA and Sunnyvale is a long way to drive to purchase a used vehicle,
however that turned out to be one of my better choices. I purchased a 2001 Dodge Durango from Sunnyvale Toyota. I viewed a zillion pic's of the Durango online and the Durango looked like exactly what I was looking for. So, I made arrangements with Sunnyvale Toyota to view the vehicle a few days later. I traveled to Sunnyvale and purchased the vehicle, drove it home to Auburn and enjoyed the ride. Oops. within the next couple of weeks I discovered some issues with my Durango that I did not notice upon purchase. ( as anyone who purchased a used vehicle lately knows, used vehicles are typically sold WITHOUT WARRANTY. I contacted Sunnyvale Toyota, Mr. Yama Topal the Sales Manager in particular and advised him of the issues I discovered with my recently purchased Durango. Mr. Topal was very congenial and listened to my issues as I described them. Mr. Topal requested that I make a list of the issues and obtain the the cost of repairs. I exerted NO PRESSURE on Mr. Topal to request this information. In order to be fair, since I purchased the vehicle with NO WARRANTY I conceded to Mr. Topal that if Sunnyvale Toyota would pay for the parts on a couple of issues and the full amount on the rest of the issues I would be good with that. Mr. Topal did not hesitate and asked me to submit the cost in writing and he would cut me a check. That is exactly what Mr. Topal did, exactly what he said he would. You cannot expect more than that. I am extremely happy with my Durango and Sunnyvale Toyota and Mr. Topal. I am now retired, however I was in the Appliance Sales and Service business for over 40 years and I have an understanding of business. One fact is that you cannot know exactly how all of your employee's conduct themselves in your behalf at all times. What is important though is that if your standards have not been met, you take steps to correct them. That is exactly what Sunnyvale Toyota and Mr. Topal did. I would recommend Sunnyvale Toyota to all my relatives and friends. Again, The purchase of my Durango from Sunnyvale Toyota is one of my better choices.

Bill Carpenter Sr.
Auburn, CA