David Steppy

Review of Courtesy Chrysler Jeep Casselb...

I went in to have a couple of warranty items fixed...

I went in to have a couple of warranty items fixed. One was for the side passenger door and the other was for a turn signal switch/relay. I had brought this up to the service department a month ago when I had my van in for service. They had to order the part. When I took it in this week, they had the door part, but not the turn signal part. It's on back order. While not necessarily the dealer or service departments problem, I think there is something wrong with the Chrysler parts system wher parts are not available in a reasonable amount of time. I have had a Chrysler mini-van for 32 of the past 34 years they have been in production. This is not a good sign when parts take too long to get in.

An update is that the passenger side door was not fixed after all. All the dealership did was to perform those things I had to pay for. None of the warranty work!