Allie Wright

Review of Rimrock Resort Banff

From the moment we checked in, the staff were rude...

From the moment we checked in, the staff were rude and unhelpful. When we told them we had an appointment for the spa and would like to have our bags taken to our room so we could check in at the spa, we were told that wasn't an option. Then the front desk staff gave us the wrong directions to the spa, resulting in us running through the hotel trying to drop our bags at our room and get to the spa on time. The spa staff were even worse; no smiles, no welcoming warmth, just "sit down, fill the forms." When we went into the change rooms, the showers were dirty and there was dirt/mud/something brown running down the door of the shower (pictures). When I informed the staff, they shrugged it off! The spa staff talked through both of our treatments and were completely unprofessional. As the last appointments of the day, the spa was darkened when we came out of the treatment rooms. The spa was a complete waste of money and time. Finally, it took nearly an hour for valet to bring our vehicle around when we checked out the next morning. How this hotel has 5 Diamond status is beyond me.