This review is for the Wet Deck Pool at The W. I w...

This review is for the Wet Deck Pool at The W. I was not staying at the hotel on this particular trip, but did buy a day pass to the pool. You are required to buy passes in advance, though keep in mind they don t guarantee a chair and the passes are nonrefundable. When asking the pool staff if we could use a few of the reserved chairs as all of the other chairs by the pool were taken, they answered no and offered a $200 cabana. Seeing as there was no one using the reserved chairs, we found this level of customer service to be subpar at most. Our family is a platinum member with Marriott and we usually have excellent customer service. I am sorry to say that we are extremely disappointed in the attitude of the pool staff and lack of willingness to accommodate or help offer other solutions.