Josh Tharp

Review of Hyatt Regency Louisville

Rough start to visit. Called 2 days prior to arri...

Rough start to visit. Called 2 days prior to arrival to check on early check in. Was assured that wasn't an issue. I arrive and am told room wasn't ready. Fast forward until 5:15, finally room is available. This is where it went great!!!!!!! Offered me $50 for room charges, which got us a great late night dinner in our room! We went up to the room, and they didn't disappoint. I made a very obscure request upon check in, and they came through with flying colors. My wife was beyond thrilled with the surprise, and couldn't believe they would come through. A small picture, and some flowers made her stay greater than imagined. Thanks for turning a rough start into a GREAT stay! We will be back!!