Jennifer Teeson

Review of West Health Urgent Care

Terrible experience in Urgent Care, a older woman,...

Terrible experience in Urgent Care, a older woman, whom I am assuming is a phlebotomist, came to draw blood from my daughter. She was so harsh, so rude, so clearly annoyed with us and her choice of career. She put the needle in and then jammed it hard into my daughter s vein. She yelled out the door to the nurse private info about my daughter s tests and said it was because if she leaves the room she has to unrobe and I guess that makes it ok to break HIPPA. Unprofessional to say the least! The nurse said she s a crab and is known to be this way but it s just tolerated? Why!?