I must say as a fellow West Indian Brooklyn girl w...

I must say as a fellow West Indian Brooklyn girl where Chef Rob is from I was very dissappointed with the service. I had very high hopes for this place as I had been there in the past and loved the food and the recentyl added on lounge. I liked it so much I decided to have my birthday there which was a party of 35 people. I was told the private room could hold up to 35 however, was shocked when I arrived to see it was not even a private room and it I could hardly comfortably hold 20 let alone 35. In addition, other guests who were not with my party had to walk through and in between my party to go to the bathroom not mention the Hooka station which was not being used was in the way as well. They made no plans for my party of 35 they did not move any tables or have enough chairs.I called for this reservation 2 weeks in advance yet when I and my guests arrived they were not prepared. I had to request 2 more waitresses so my guests could stop complaining about the wait. In addition, their staff is unexperienced and slow. They are not able to think on their feet or handle large parties. After all this, the manager nor the owner himself even came over to say hello or apologize for the HORRIBLE service. I had to request his presence. This entire experience left a bad taste in my mouth. After 50 minutes I had 2 people from party actually leave without getting their food. I had planned for my party to transition over to the lounge once dinner was over however, it took this slow unexperience waitress 45 minutes just to get the checks. She acually brought the checks one at a time! When we finally transitioned into the lounge the music was horrible. They tried to compensate with a free bottle of wine and a free section but it did not matter people were annoyed as was I. There was no saving it. I would never hold a party here or recommend this place to anyone even though the food is good. They have put NO effort into customer service at all and do not seem to care as this was back Labor Day weekend of 2013 and it is now OCT and I just had a friend placea catering order of $1,000.00 and he is furious with their service. He also said he went for lunch just 2 people and the service was still HORRIBLE! STAY AWAY!!