Jennifer Lipnick Review of DCH Academy Honda
I came in to look at a car I saw online. After a t...
I came in to look at a car I saw online. After a terrible test drive because the AC wasn't working in car and we had to wear masks because the sales person came along, we sat to negotiate pricing on the car. I was told there were several warranty options available that I could decline if I wish, one including a $199 nitrogen fill on the tires. I choose to decline the warranty as it was a fairly new used vehicle with low miles. After going to the manager to remove the warranty I was told that the tires were already nitrogen filled so that in fact could not be removed, when I was told not 2 minutes before that it could be. So I asked them to remove the $199 from the price of the vehicle, mind you that was all that I asked off from the list price, and they would not budge one cent off the listed price of the car. I was told that the manager was grumpy and would not agree to drop the price of the car AT ALL. I really like the car and just agreed to move forward. They could not approve me right away as they needed to speak with the bank and it was late on a Friday. I waited to hear back on Saturday and in the meantime went to go see another car while waiting for an answer from them. I found a car at the next dealership I went to and moved forward with them and drove away in a new car, all with STILL no follow up from DCH. I finally called them Monday morning, and asked where we were and they STILL did not have an answer for me, at this point I informed them that I already purchase another vehicle so they can stop whatever it is they had been working on for two days. In all honestly that was the least of my concern. The fact that they were not willing to negotiate over $199 on what they told me was an optional feature and were willing to let a customer leave unhappy over $199 was what really bothered me the most about this place
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