I recommend the majority of front-desk staff be re...

I recommend the majority of front-desk staff be retrained on how/where to direct visitors in a tone that is both polite, professional and accurate.

As first-point of contact, it's unnerving to witness the lack of knowledge and compassion some of the employees have for visitors who wish to show their support for loved ones under the care of Banner.

Donna Thompson, you are a prime example of someone who could benefit from further training from your peers who perform their job competently, and without the nasty attitude you showed my sister and I upon our visit to the NICU. I sincerely hope you and your supervisors take this feedback as a genuine plead for change in the way that you engage with others.