Came down for a basketball tournament with a big g...

Came down for a basketball tournament with a big group and stayed almost a full week. Every room in the hotel was sold out. Only 2 elevators working. A lot of times you had to climb 15 flights of stairs because of the wait. Were told we could get a later checkout of 2pm due to a late game on day of departure, called to remind them the day we were leaving and they would not honor that. "I'm sorry, that's not our policy. Dont know who told you that." Had another family that had to leave and go to another hotel because Hilton wouldn't extend their stay at the same rate they had paid for the days they had already stayed. It was going to be almost double.

Other than that, the place is nice. But for the amount of money we paid to stay and eat here, I would expect better customer service.