When looking for a place to live in Asheville, I k...

When looking for a place to live in Asheville, I know it can be confusing when you see a property like this with the one star and five star review bars filled. It's contradictory and makes it hard to decide which are true. The important thing you need to know about Hawthorne is that they are soulless. They have no interest in appealing to you as human, they just want you to sign their contract and pay them money no matter the service they provide you after your signature is on paper. If you get lucky and get a good unit, that's great, especially in Phase III of Southside. If you get unlucky and get a bad unit as far as location and neighbors, there is no help for you unless you want to move to another unit and take your chances again. I have left two of their properties early because of noise concerns. To sum up a very long, painful story... I transferred my lease from the Bear Creek location to the Southside location because of the sleep deprivation I suffered from a screaming AC unit outside my bedroom window that they refused to fix for months, and also because of the lack of insulation in the old buildings. I could hear everything my upstairs neighbors did (from using the bathroom, to the first time their kids feet hit the floor every morning at 5 AM). Upon transferring to Southside, we asked for a quiet unit in the back, which was granted. Everything was great for about 5 months. Then construction started at the industrial building that apartment building 1500 backs up to. My downstairs neighbors were loud and young, so there would be many nights where they wouldn't go to bed until 3 AM, then the construction would some times begin as early as 4:30 AM. When I complained, they said they could move me again. I wasn't willing to take the chance anymore so after months of waiting for construction to wrap up, I finally gave up and moved away from Asheville all together. The manager at the Southside office has been aware of my issues throughout the entire time, saying he can't do anything about the construction noise, but to hold on and they should be finished soon. If you've ever been that sleep deprived, you understand the toll it takes on health and the ability to cope with stress. I understand that since Asheville doesn't have noise ordinance, Hawthorne cannot enforce the time construction can begin next to a residential area. However, the major point that goes unspoken is that Hawthorne made the decision to build next to a major industrial warehouse and knew the chance of noise issue was high. They chose to build there anyway because they only care about money, not your comfort or right to sleep in the apartment you pay them to live in. If you can live anywhere else, do. This is not a good company to be associated with. I only chose to live at Hawthorne properties because I have 3 pets, and many of the rental properties in Asheville cut off at 2. I went as far up as the regional manager, but she still explained I was bound to my lease because "[their] lease is specific that [they] cannot guarantee noise-free living environment due to multifamily living". I'm not sure how that applies to construction noise, but that was the excuse I received. Bottom line is: If I cannot sleep in my apartment, I cannot live there. Beware of Hawthorne and take those 1 star reviews seriously, because that could and likely will be your story. Please learn from my mistake.