This company misrepresented themselves. They came ...

This company misrepresented themselves. They came to inspect our water heater and indicated we were eligible for a free upgrade "as part of our existing rental contract." We confirmed back and forth that this was our same rental company and the representative indicated our existing contract qualified for a free upgrade to a higher efficiency model. He also said since it was part of our existing rental contract, there was nothing to sign so I scheduled the upgrade. When the company called to confirm the appointment, the new representative then indicated they were in fact a different company that would be taking over the rental agreement. The deal and support may be a good one for all I know, I'm mostly unhappy with the misrepresentation and "sleezy" approach to usurping other company's business.