We booked an executive room, but when we arrived w...

We booked an executive room, but when we arrived we got one of the smallest room which was dirty. We claimed an other one when they put us in a bigger room which was even dirtier. Finally we got the exexutive which was booked in June (!), so we could not understand the situation at all.
Beside this problem, there is a bar located on the first level of the hotel, which makes incredible noise until 3 am.
It is unacceptable at this price of the hotel and at the mark of four-star-hotel.
They should tell in their description this circumstance.
The stuff does not speak English very well - so it is hard to ask any advice.
Plus we wanted to have a small kitchenett, but all what they have a kattle and two mugs :D So there was not any plates or knife etc.
Otherwise the location is good, because it is close to the Fountain Square.