we have stayed here before and had an experience g...

we have stayed here before and had an experience good enough to go back. We booked it months in advance and even called the day before to confirm our room since we were traveling with a 2 and 12 yr old. We requested a pack-n-play several times the months before arrival. After checking in, we got to our room to find it was not the Family Suite we booked, but a regular King room. So no bunk beds and no pack-n-play was taken to the room for us. I went back to the front desk and was told the Family were not available and they had known for several days. I was told buy the front desk that if we didn't like it we could check out and go somewhere else! We were also told they had a shortage of pack-n-plays and may not have one for us. This was the worst customer service EVER. They should've told us on the phone or at check in that the room we booked months ago wasn't available and not try to sneak it by us. If it was just my wife and I we would've gone somewhere else, but with 2 kids after a long plane ride we felt stuck. We will never go back. Never had an experience like this before.