While the product features are great the service o...

While the product features are great the service of Microsoft in Hong Kong is pathetic and abysmal to say it politely. There is absolutely no place to get your product replaced or checked even if it s under warranty. All helplines yield no result (no answer) and the online tool is a piece of junk. I regret spending my hard earned money buying a MS product without doing some research on their local after sales. While I ve given 1 Star I wish there was a lower rating I could give to express my dissatisfaction.