One of the worst experiences we have ever had with...

One of the worst experiences we have ever had with a contractor. Very unprofessional! The two project (Sal and Chris) managers did not speak to each other therefore leading to inconsistencies in the project. Then the director of sales (Terry Brooks) calls me and says that he doesn t want to take sides but our options are to either pay $150 restocking fee for the door or to have it installed as it says on the contract. Keep these names in mind when or if you decide to use this company. Not very good! Do not expect a first class experience or family friendly experience from them at all. All I can say is get everything in writing or else they will not do anything even if you think it s a part of the project. It s very transact y all rather than doing the right thing for the customer and to make the project look good.