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Rick Marshall

3 years ago

Take note of other reviews about your last payment...

Take note of other reviews about your last payment if you pay it off. I paid off my loan, the auto pay still took out another payment. I called 1 day after that auto pay. Not helpful have to wait till it clears. OK 3 more calls (too much BS to describe) over a few weeks with nothing but contradictions. Nearly a month I called to talk to a supervisor, guess what? They sent a check to a PO box I haven't had for three and a half years. They verified the address and personal information before they talk to you each time I called for ID (BTW not that old address). So why send it somewhere else? The supervisor is overnighting a check, where I live mail come via horseback (joking, a rural slow delivery area) so I will have to wait another 3-5 days. Very unprofessional Service!

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