Val Levi

Review of Muse Amsterdam

NOT recommended. I will start with good: location...

NOT recommended. I will start with good: location - quiet neighborhood about 20 min on the tram from main station. 20 min walk to Van Gogh museum/ State Museum. The BAD - Customer service! I was unfortunate to reserve non-refundable room. The circumstances were that I didn't make it for the period I book. Front desk tried to help, but manager would not budge. I had to make completely new reservation, they wouldn't reimburse me any $$$.
Room unclean, there were hair all over my room, grape brunches, trash can wasn't emptied and dust everywhere. I don't believe rooms are clean thoroughly. Beware of their customer service not from front desk people but Manager, who wouldn't even come out to talk to me. I would NOT recommend staying at the hotel