Andreas Koetter

Review of Shaftesbury Hotels London

When I arrived at the hotel in the late evening, ...

When I arrived at the hotel in the late evening, they had given my reserved (and paid) room away. It took them MORE THAN ONE HOUR to find a different room/hotel for me. Why do hotels think they can get get away with overbooking on guaranteed stays? A guarantee only works if both sides honour the agreement.