Kevin Blanchard

Review of Blue Care Network

I signed up for BCN through affordable care act. ...

I signed up for BCN through affordable care act. My doctor was in network, but my chiropractor was not currently in network, but was in the past. Immediately after signing up, I informed my chiropractor that I will be using BCN starting in January 2018. He attempted immediately by phone to get into network...repeatedly...and nobody at BCN could / would recognize any previous attempts. So then communication went to email (for verification purposes of all attempts) with no results. (There is an 1-800 number for service providers separate from members 1-800 numbers). So then I would call repeatedly to member services and ask how long this should take...the response was "maybe a month or so". Meanwhile the chiropractor has been jumping through all of BCN's hoops. The last communication from BCN to the chiropractor was that everything is in place. It is now 9-10-18 and I still can't get attended to by my chiropractor. BCN told me that they had enough chiropractors in network in my area so they didn't need any more! REALLY? I have been going to him for well over 10 years...he knows my problem areas...I feel comfortable with him...he has made countless attempts to get back into network...seeing I am a paying member, and he has done everything they asked. My suggestion to anybody considering BCN is to find another insurance company with a rating higher than 1.5 stars! (WHY DO YOU THINK THEIR CUSTOMER RATING IS SO LOW?) I doubt anybody at BCN reads these reviews, if they do, why haven't they fixed their problems?