The hotel is at a convenient location, however it ...

The hotel is at a convenient location, however it has one of the worst in room amenities and customer service I ve ever experienced. Having stayed at dozens of hotels across five continents, I ve never experienced such carelessness and lack of respect for clients from all levels of hotel staff. None of the staff seemed to enjoy working there or genuinely wanted to help make the clients stay as enjoyable as possible. Soon after I arrived my room, I realized the phone doesn t work. So I went down to the lobby to let them know and to ask for some more hangers. Hours go by and nothing got done, so I was on my way down again when I ran into a housekeeping staff who was able to get someone to finally bring them to me. Then a bit later I had to go to the lobby again to ask for a kettle and some tea, because there were none available in the room, and no fridge to keep your beverages cold either. When I got there, the two customer relations representatives ignored me, and another staff member in a suit approached me and asked if I needed help, I said yes. So he called out one of the customer relations representatives by name and she responded WHAT? After I advised her again the phones are broken and I would like some tea for the room, they told me there s nothing they can do about the phone, and to go back to my room to wait for the tea. I waited several hours in my room after and nobody ever brought any tea. For the price that this hotel is, and the way it tries to appear to be a high end hotel, there is a lot left to be desired, in room/hallway upgrades (stains on bathroom floor & tub, door jams, keycard doesn t work 2/3 times, very slow elevators), cleanliness (there s a weird smell in the room), and most importantly, customer service skills.