Christer Antonsen

Review of Bancroft Animal Clinic

This location is horrible. First of all Miranda at...

This location is horrible. First of all Miranda at the front desk is very unorganized. She failed to cancel my appointment which held me up for an hour and half at a different location after we moved. After that they managed to loose my pets urine sample and still weeks after they are ignoring my phone calls and refuse to get my refund for services not rendered. They poked my pet for a sample and was not even going to call me about it. I had to call them to even find out they lost my sample. They neglected my pet and fail to stand up to their mistakes. Ive been with banifield for about a year and a half now, and absolutely love the lake Oswego location, but please stay away from this location. Miranda and Emily at the front in particular are very unorganized and unprofessional.