We were staying nearby in the Marriott owner suite...

We were staying nearby in the Marriott owner suites and We came to the JW and planned to take the little boat over to the Japanese restaurant. As we were leaving the dock and exiting the building the sliding door closed and the boat crashed into the door. We were all jilted and the driver of the boat forced us all out of the boat to make sure we were all okay. We were quite late at this point for our reservation and they took our names and room numbers so they call us and talk and we headed over to the restaurant. As we were late, we then had to sit around about another 40 minutes before we got into a table. A big inconvenience and not even an apology. The food was greAt. We went home.

My mom is recovering from surgery and when we hit the door, she snapped her neck to see what happened and it hurt her neck as she just doesn t have the stability or strength to protect herself. As a normal person would. When they called her, they accused her of faking it and belittled her. I can tell you, we spent a lot of time in our room as she wasn t feeling up to doing much for a few days. She wasn t asking for anything and just wanted them to care but they treated her like some criminal out for a buck. I m pretty disgusted as this was all their fault and they should have treated her better.

They never bothered to call me at all so clearly the safety and well-being of their visitors is not a concern. I wasn t hurt at all but the fact that they treated my mom like that and didn t even care to follow up with me speaks volumes of the management there.

Pretty crappy treatment and management in my books. Two thumbs down!!