Clau R

Review of Gonzales Law Group

Extreme dessapointed by this law firm. We had a fi...

Extreme dessapointed by this law firm. We had a first consultation and the lawyer at the time was very nice and made a recommendation not to hire since we could potentially handle the case ourselves. Now we need their services since our case got complicated and we were ready to retain this law firm, since we belived we had a good experience and advice by their lawyer. However, Friday I made an appointment, they told me they had one opening the same day and with a fee since it was the second consultation. At the time of the appointment they apologized since they made a mistake with the schedule and the appointment was not until Monday, I was not happy but said Ok. Today, they tell me the fee is not the one the told me friday but double than that. To me this is very unprofessional and there is clearly a problem with their staff and the secretaries are not prepared and do not know what they are doing and they have terrible customer services. I understand there are fees and can understand one mistake but 2 or more are not acceptable. If there is a fee it should be standard and not changing just because at the time of the appointment. Clear rules keeps things clear and maintain happy clients.