Jennifer Y.

Review of Hilton Pasadena

Great location and quite clean but the service was...

Great location and quite clean but the service wasn't the best. The front desk people were blah and so were the valet folks. Our bath tub wasn't draining well so we asked for someone to come fix it. It took them a while but he came and left. We thought it was fixed since he said it was but it wasn't. We asked for some extra toiletries and it took them over 50 minutes to bring them - this was after calling them twice to remind them. We were also told that they could only bring three things because our stay was too short and we shouldn't need more than that. Who manages these numbers? shrug* The front desk lady also told us about the breakfast buffet as if it was free. I was a bit confused and suspicious so I asked if there was a cost and then she mentioned that it was not a complimentary breakfast. We all felt a bit mislead.
Anyhoo .. would I stay here again? Yes for the Priceline deal that I got but no for full price. We also found free street parking around the side of the building for handicap placarded cars so we did that and were able to skip the parking fees. Too bad the staff stunk. It would have been a lot better of an experience.