The first hilton I reserved to stay and it is the ...

The first hilton I reserved to stay and it is the last Time

The staff wasn t friendly and Collaborator at all
They do not care about your situation
We have call them directly to reserved a room for our family
They just offer us two rooms for each room that it capacity for 4
So we reserved 2 of them and we ordered that it must be connect because we have 3 kids
And they told us it will be connect don t worry

When we arrived at 1 pm they told us we have to wait until 4pm because the cleaning room didn t clean the rooms and the costumers didn t leave there rooms

While we discussed our reserved they told us there we can upgrade one of your room to family room and it capacity is 6 people and this room only can takes all of us
So we told them cancel our reservation and give us this room only
They told us we cannot do that
And we ask another solution give us this room and downgrade the other room
Also they repeat what they say we cant
Cancel your reservation

*They don t want to do that because the cost of our reserved will get lower by 1900 pounds *

They aim how to get the maximum cost for our costumes not how to satisfy them

So in the end upgrade your room and pay more or stay like that

After hour and maybe more talking to them they don t want to give us
So we retain to our reserved and paid the full price around 4100 pounds for 7 nights

And they told us it is a connected room as they said when we reserved

We left the hotel and come back at 6 pm when we arrived

They give us the rooms one in 11 floor and the other in floor 4th floor

And then we had arguments with them because we reserved another thing
They change it again to 6 and 7th floor and again and again they act like stupid and they dont want to do anything to us

And then they told us we can downgrade one of your rooms and give you connect

WTF now you can do these things after we pay we told them if we accept you will refund us
They say no we cant not on our ability

In the end they give us two rooms in same floor but they between them a distance (about 7 rooms )

And told is tomorrow there will be available connect rooms today we don t have

We accept we went to them the next day and they refused to give us anything

Additionally the rooms are not cleaned will the and the beds are dirty

For cleaning they just make the bed if the blankets are dirty they don t care for anything

In addition the rooms are small as 4 stay in one room