Review of New England Running Company

4 years ago

Bad customer service

Bad customer service
The lady I had to help me wasn t helpful at all. They didn t have my size in two of the sneakers and the only sneaker they had in my size was too expensive for me. When she knew I wasn t interested in the shoe because the price was too high she stopped helping me and disappeared. She was standing in the back. Finally after ten minutes she came out and went to the front desk. I went over to her to ask her what was the name of the other sneakers I could wear and she answered me very rudely. As if she was being bothered. She hardly helped me in the first place. She does work here, correct?
She totally wasn t interested in putting any effort into helping a customer when she knew I wasn t buying the expensive sneaker they had in my size. Very rude and childish.
I was embarrassed for her so I walked out. Was going to tell her off but didn t want to stoop to her level. This is customer service today? Shameful. Beware if your not buying a sneaker there, they don t want to be bothered.