My mother wanted to exchange a wallet that my brot...

My mother wanted to exchange a wallet that my brother bought for him in Geneva. Judging a little big for her taste, she decided to go directly to this shop to conduct an exchange with her sister-in-law.

Arrived on the spot, my mother explains to the staff that she wishes to exchange her article. The staff says it's not possible to exchange it and it has to be done in Geneva since it was bought there. This is scandalous because my brother had already asked Geneva staff if it was possible to trade anywhere in the world in a LV shop and he said it was possible within 30 days (the exchange deadline does not apply). was not outdated).

The lady then says that the wallet has already been used because the slot on the inside is open enough for her taste. My mom never used it. Her step sister then asks her to take out the same model of portfolio to compare and result, the slot is also quite open even on a model of the shop.

Seeking another excuse, she then says that at the closing magnet there is no scratch. My mom and sister-in-law then touch here and have no choice.

My mom very disappointed and greeted by this kind of staff then decided to drop and free engrave his initials on the wallet since there was nothing more to do.

Returned to the house, my mom then finds that it was not a scratch but the protective plastic that had caused a raised line and so THIS WAS NOT A STRIP.

However, we can not exchange any more since an engraving has been made.
I then made a complaint to LV on their site and knew we agreed to a meeting to discuss it. We did not understand why discuss it because it was not possible to exchange but we accepted the appointment to see what will happen.

On the day I, the staff was very welcoming. We discussed and I mentioned that it was engraved but the lady who received us said that she did not know and that it was not possible to exchange. Following a few exchanges, she offered us a LV card holder and LV perfume samples, which was a good gesture on her part.

I visited the shop for the first time and was amazed by everything there was but unfortunately I can not afford to buy an item there.

I do not know if I will come back.