I've been working with JakPrints for almost a year...

I've been working with JakPrints for almost a year. Nadia recently became my account rep in February and she's absolutely amazing. Goes above and beyond to meet my needs and really has a good feel for what our vision is. Also she's not afraid to be honest with me, which is a great quality to have in an account manager. I feel like we're partners, as opposed to simply transnational business. My happiness with their product and service are important to her, I'm not just another client.

What the best thing about Nadia is, My husband met her at the OCBA annual conference and handed her my text to him of what I needed for brew events. Within 24 hours of the close of the event she had created a batch order of all the items, included samples and visuals when I asked, and made it a seamless process to ensure we got what we needed by our next event.

Super thrilled with JakPrints quality and Customer Service. Can't recommend them enough. It's great to support other local businesses and feel like you have someone in your corner when issues arise.

Edit Update: 2/20/19

Have never had an issue with JakPrints for the 2+ years I've worked with them. Recently I inquired to my rep Nadia about a banner than broke, my words exactly where "Our banner is a bit under a year old and has broken, is there any way we can get your help fixing this?" I received an email from another rep stating she was no longer with the company and asked for the order number, which I provided. She came back with "it looks like this order was free of charge so if you d like to purchase a new one please let us know."

Okay first, I did absolutely pay for it, and we resolved that because it was a giant purchase order with varying products all rolled into one for one invoice. Only to be followed up with "We don't replace things after 30 days"

So not only did I did not get help fixing the item, which I didn't expect free, I would have paid for it if needed. They accused me (7+ emails deep) that I did not pay for it, which I did and send the cc statement to prove it. Then to be told that anything over 30 days is no longer in warranty. Why we didn't start with that I have no idea. Will not be purchasing from them going forward, this was way too much effort back and forth for something that could have been resolved with a quick "Hey, since your item is over 30 days old, we can't replace we'd have to reorder, can I set up a new order for you?"

I would have said yes