This trip to R.E.I. was terrible. I visited custom...

This trip to R.E.I. was terrible. I visited customer service to clear up an online order, after receiving an email about my payment method failing to authorize. On top of the frustration stemming from the byzantine payment-hold-funds-timeline, nobody in the store at either the customer service counter, nor at the rental/repair counter could provide satisfactory information about my order. Neither counter staff was able to take the CASH OUT OF MY HANDS to let me pay for a backpack. Very, very, very irritating.