ALyn Flower

Review of Run for America

Awful return policy and customer service. Sales gu...

Awful return policy and customer service. Sales guy never asked me how long I run, how often, and definitely did not access my gait or have me run on the treadmill or anything. Based on their website, they are supposed to get to know you (running style, history, goals, etc.), do a gait analysis, and then do a fitting and recommendation. I was not given any of these. The only reason I bought a pair of shoes here is because I saw a brand that intrigued me, but the guy never suggested them, nor really any shoe despite me telling him what I was looking for and wanted out of a shoe. He kept saying, "7 day for returns" but never told me it was for exchange or store credit only! I did not feel I was appropriately cared for and I also felt I was lied to about the return policy (even the brand of shoes I bought, if I bought them from the manufacturer site, it gives 30 day trial RUN). The shoes actually hit my front toe the wrong way I've found, and even though they are new, never used, and I was told "7 days to return" I actually can't really return the $150 shoes. I don't even want a store credit because I want to go somewhere where I actually feel like I'm taken care of and treated like a valuable customer. Totally disappointed with this place and won't be back or reccomend to anyone. And by the way management, get better sales people who can reccomend, assess, and leave the customer feeling confident in their purchase, and get a better return policy. I feel totally cheated by you guys.