They sell devices that do not work and are not aut...

They sell devices that do not work and are not authentic, and when they ask to return the product and refund, they refuse to claim that they have no defect and are entitled to return policy within 14 days, arguing for different reasons, threatening to keep the product and not redeeming their money, knowing that this is the second time I have applied for a refund two years ago and spent with Jumia more than Ten thousand pounds in this period, and above that they refused to publish my negative rating on their site. A complaint has been filed with the Consumer Protection Authority and the details of this experience have been posted on the social networking sites and attached to this evaluation is a copy of the response and threat of customer service.