Had to wait 45 minutes to get a refill on my diet ...

Had to wait 45 minutes to get a refill on my diet coke from the drink plan I purchased. Don't know why I would have to stand in line all that time just to get a drink. Hardly any of the concession stands were open and the ones that were the employees did not know how to speak English and had no clue what they were doing. Went back again the next week when the water park was supposed to be open. Double checked the website saying that the waterpark is open daily after Memorial Day only to get there and it is not open. Why did I pay over $200 for a plantinum pass when they aren't even open when they are supposed to be and why did I pay for a drink plan that I have to stand in line for almost an hour to get a drink for? At least I was able to get on the beach.