Fiji was wonderful again unfortunately the Sofitel...

Fiji was wonderful again unfortunately the Sofitel was not. It was a nice touch meeting Allan the General Manager in the lobby and getting to have a brief conversation with him. As a company director myself one of my roles is to look at my staff and identify who is performing to a standard and who is not, and when they aren't, why aren't they. to me it appears the Sofitel Fiji have certain managers who don't communicate with there guests, or there staff as to what they should, or need to do to provide there guests with a 3 star experience. We arrived at the Sofitel for our 2pm check in in a suite with beach club access, we were told our room was not ready but we could have full use of a standard room until our room was ready, which was fine. We were on a one night stop over as we were transferring out to a island resort the next morning so we did have things to sort out that afternoon while in Denerau. 4.30 pm and we checked with the desk to see if the room we had paid for was ready and were told no, the guests that were supposed to have checked out had not vacated the room and couldn't be located, at this point we asked to speak to a manager and were transferred to the manager in charge, who only told us our room was still not ready with no further explanation. I told him that this was beyond a joke, we were now 3 hours after check in and for all we new through him, no wiser as to why we could not have a room that we had paid for. Approximately 15 minutes later he rang back and said our room was ready and would send a porter to collect us. This was dually done and we were taken to the extreme other end of the resort and shown to a suite. Firstly the suite is at best a 3 star not a 5 star the air Conditioning was noisy the tiles in the bathroom were stained to the point they look unhygienic and generally the room was very tired and shabby. We were not given beach club access cards and by proximity certainly didn't feel like we were part of any club at all. Also by this time we had missed happy hour at the beach club so I had paid all that extra money on this occasion to have a swim in a adults only pool and that was it. ( the most expensive swim I have had in a while). I understand that guests may not do what they are supposed to at times but I do feel that we got severely disadvantaged by the actions of someone else. Firstly we should have had the situation explained to us by management and then given what options were available to us given the situation.
1) Do we want a suite way down the other end of the resort
2) Do we want to stay in the day room and adjust what we had paid for accordingly
3) do we want to wait until eventually the room we supposed to have was ready and I would suggest with some form of compensation recoverable by you from the guests who had not checked out at the agreed time. We left the next morning again letting the manager know of my dissatisfaction and disappointment in the way out stay had been handled, to compensate the manager waivered the one cocktail and one beer we had by the pool and the two pizzas we had thru room service that evening . A few days latter we returned at around 6.15pm for our last night in Fiji and were shown to a much more modern suite by the beach club area as we had booked again. We did appreciated the lovely bottle of red wine and card signed by Allen. and that we were given a late check out and beach access until we left at 6pm the following day. I have to point out that thru out the couple of days we stayed the staff, from porters to cleaners, gardeners, reception and everyone else were always extremely polite and as helpful as the could be, although at times again it was obvious that the were lacking in strong leadership. Again thank you for the wine and 2 drinks and 2 pizzas it was appreciated but going forward I would have much preferred that the communication is better the managers actually manage and I could happily paid for my drinks and food.