I tried to call and when I did it rang 10 times an...

I tried to call and when I did it rang 10 times and went into a voice prompt giving me the chance to speak to an operator. I chose that option and it kept on ringing with no answer. This is not good customer service and someone should always be at the phone during normal business hours. It is now 11:55 on 06/04/2018. I tried to call about 10 minutes ago.