I booked a reservation and I wasn t even able to g...

I booked a reservation and I wasn t even able to get to use the reservation because I had such a bad experience over the phone prior to even checking in. I am a honors member and was just needing to add my sister in the special instructions since she is the one that will be checking in and the response I received was we re not doing it that s ridiculous. I ve never had an issue with Hilton hotels before today. I cannot believe how rude this manager was and how he wasn t willing to provide me with any information about the general manager or corporate number. I canceled my reservation immediately after this call. Managers name is Ernesto at this location his general manager is mike powers who apparently works at the hotel but doesn t have a direct number. I will never stay at a doubletree by Hilton again.