It was one of those bitter experiences while doing...

It was one of those bitter experiences while doing the home shopping. In Jan 2020 self along with wife went to visit furniture exhibition in Nehru Planetarium as we wanted to buy a lounge sofa cum bed. In the beginning itself on the 2nd stall of the exhibition, we got caught by the sweet talker of the stall called 'Star India Company's sales executive and the owner. To be short, we placed an order for a Lounge Sofa by paying more than 55% of the total cost and the balance to be paid at the time of delivery. After about 25 days we received photographs of the sofa which was ready. We had doubts in the design of sofa and therefore my wife wanted to clarify doubts from the shop owner. The shop owner instantly and rudely refused to clarify doubts telephonically and insisted that we go to his shop. Trying to convince him our inability to travel from South Mumbai to suburbs due to old age and health issues, did not work and he very curtly told my wife," while speaking you should keep in mind that you are speaking to the owner of the show room". As a result, and being an Army Veteran I sent him a small gentle message reminding him of how a gentleman should not be talking in such a rude way to a lady. Finally, we requested him to deliver the sofa as it is.
Rightly so, the sofa was sent and the vehicle parked at the main road away from our building complex and the person called me up asking for the balance amount to be delivered at the main road where the tempo is parked and then only the sofa will be delivered at home. Despite requesting to deliver the sofa at home and at the same time collect balance amount had no effect. The owner of the Company had no trust for whatever the reason could be. That gave us suspicion that there must be something wrong in the making of sofa. Finally, the person did not deliver the sofa and was asked by the owner to return the vehicle without delivering the sofa.
This was something new, and shocking to be heard of in the market culture and never before faced such a situation.
Thought it to be right that by uncovering the mask from the real face of such business people should be brought out in public and taught a lesson in order not to be repeated with my other brethren. Therefore have decided to drag him to court on the issue even though we have to shell out more than another sofa cost besides loosing what we have already paid Star India Company more than 55% of the total sofa cost for which we have the proper receipt with us.
We will see in the long run and wait for the court ruling. In the meanwhile, will look for another sofa set from a good professional company such as Urban Ladder