So I really didn t want to post this because I ve ...

So I really didn t want to post this because I ve never been the kind of person to complain and I understand that these places get busy during rush hour but the more I think about it the more it gets me mad.. the only reason I m giving them ONE star is because the man that helped me was kind the whole time. I wish I could remember his name but I don t. I took my car in because it was making a weird clicking noise and I wanted to get it checked , also for an oil change. When I pulled in everybody looked at me and didn t approach me right away (cool, I get it. Y all are busy) it doesn t bother me. But when you look at me nine times and you see I m waiting It s common courtesy to ask if I ve been helped. I shouldn t have to ask around for someone who can help me. Luckily the guy came up to me (tall white guy with glasses) and asked if I ve been helped after standing there for 5 min. So I tell him what I needed and he was very understanding. He did tell me it was gonna take about an hour and a half. And I said it was okay. I got to the waiting area to wait for my car and 4 HOURS later he finally came up to me and told me the oil change is done but the mechanic can t find the noise. 4 HOURS! think about that for a second. He was nice but I wish they had the common courtesy to tell me it was gonna take ALOT longer than An hour and a half. there was no sense of urgency. My appointment was for 11:30 I didn t leave till about 4:30 I ended having to take the mechanic who was also a cool guy on a test drive so he could hear the noise. I was able to show him the noise, he brought it back and told me to go wait AGAIN in the room. They bring me to the back to show me what it was after another 30 min of waiting to tell me it was just a bent plate. I literally had to just bend it back out. But by then he had already spent at least 2 and a half hours doing my oil change and checking what the problem was. (Given that hour and a half leeway he gave me). So I ask him if I ll still be charged the $125 if it s something as simple as bending a plate back to normal. They ended up charging me for it and I paid the $125 plus whatever the oil change was. The guy and mechanic tried hard to get them to wave it but they weren t budging. The Customer service is terrible. I don t even want to get into the VEP (vehicle enhancement program) guy who essentially tried to bribe me into a new car. Told me he already took the stickers off the car and had the yellow folder in hand and we hadn t even talked business or anything. He was so eager to get me into a brand new car paying more and they didn t offer GAP insurance. But that s not the first bad experience I ve had with them. I don t blame the workers. But something has to change. I m a very laid back person but this place really knows how to get under my skin. If you don t have to go. Dont. It s not worth the headache