Rob Edwards

Review of Outer Banks Blue Realty Servic...

Update: After more time to consider, I am modifyi...

Update: After more time to consider, I am modifying my original review. I have had further communication with Terry in Customer Service, and I genuinely feel that he is trying to resolve our complaint and treat us fairly. Our situation did occur as described, but I believe Terry is acting in good faith to try and resolve this.

Before all the COVID stuff, we planned a vacation rental for the week at the Outer Banks of NC at the cost of $5,000+. Figuring we could social distance in our rental house, we came for our vacation. Two days into our rental the A/C went out on the top floor of our house. This is where the kitchen and the only gathering space is in the whole house. This is also during the heat wave on the East Coast where temps have been in the upper 90 s with the heat index around 108*. We feel like we have been very patient with our rental company, Outer Banks Blue, but their responses have been...
(24 hours later) I will let you know when we know the next steps. (36 hours later) We will see what we can find out and let you know. We are sorry you have had this issue with the A/C. (48 hours later) I am extremely sorry. I have reached out to the technicians we are trying to get you two more [portable] units. The two we gave you were our last two we had. So, in the span of 48 hours the company provided two portable a/c units to try and cool the entire upstairs of the house, which did keep the inside temp down to 92* (I sent OB Blue a nice picture of my 11 month old grandson next to the thermostat at 92* inside with their portable units working ).

Though our experience was unfortunate, I am hopeful that we will be able to reach a mutually agreeable solution for all involved.

I will update this review as circumstances change.