Stan Wendt

Review of JW Marriott The Rosseau Muskok...

I want to preface this review by mentioning we as ...

I want to preface this review by mentioning we as a family of 5 have been coming here for years. Clearly we are in a pandemic and change is to be expected but clearly there is new management or something else as this hotel is not worthy of the JW name.

Check in was easy and outdoors which is super convenient and a smart move, problem is the woman checking as in had her mask BELOW her nose and at times it went below her mouth. Really?? During a time like this.

When we got to our room we noticed there were dirty dishes in the dishwasher, and items in the cabinet that were marked and sealed "Sanitized". The first glass I picked up had a fingerprint and lipstick on it! C'mon!!! Made us wonder whether this room was even cleaned. We tried to call down to the Front Desk but NO ONE EVER answers the phone. We had to go down and there was NO LINE at all. The same woman who was outside before was now at the front desk, again with mask well below her nose, she offered to change our room, we declined as it was late and did not want that hassle. We opted instead for clean glassware to be brought to our room.

On our way to the pool there was an employee dragging garbage along the floor (not sanitary) and he did not have on a mask. When he saw us he scrambled to put it on. Nice try! This is a general theme at this property employees need to be properly trained in how to wear a mask, it is NOT below your nose, it has to cover your NOSE and MOUTH to be effective. Marriott just recently announced it is MANDATORY for ALL guest and employees to wear masks indoors but I saw many people not wearing masks and this infuriates me. Hire some security and enforce this rule, I do not feel safe with so many people not wearing masks. When we got to the pool we thought we were going to get assigned a place to sit (that is what the sign said). The employee working there was clearly overwhelmed and said we can sit anywhere we want. I asked "Have all the chair outside been sanitized?". To which she replied "Nah, I don't have the time to do it but you can do it yourself, we've got sanitary wipes you can use." Geez thanks! For almost $1,000 a night I'd expect a bit more.

While the pool is beautiful and the water is perfect it is not very fun to swim with what seems like over a hundred dead bugs and other debris in the pool. Has the filter broken down in the pool, can no one ever clean it?

Our food was actually pretty good so no issues there.

Overall, a very poor stay and I'm sad to say this as I used to love coming here. Not even close to worth the exorbitant price they charge.